Partner ability to request capture on customer behalf.
Long standing partner is asking if and when they will be able to make capture requests to our joint customer. This customer has hundreds of disparate sites (Dell and EMC storage, HCI, PE, DPS etc) and we have a limited core account team. Is their intent to let partners initiate capture request with any timeline? Do they already have this ability and we have not found it?
The Request Capture tile should be both on the dashboard and the menu for partners.0
Thanks Carl. I will have the partner test it out.0
Partner does not have the request capture button.0
I think that user account is configured as an standard customer/end user. Partner accounts do have different permissions and options. Will see if we can look into getting it corrected.0
Please sign in to leave a comment.