Partner ability to request capture on customer behalf.

George Hughes

• November 13, 2020 14:11

Long standing partner is asking if and when they will be able to make capture requests to our joint customer. This customer has hundreds of disparate sites (Dell and EMC storage, HCI, PE, DPS etc) and we have a limited core account team. Is their intent to let partners initiate capture request with any timeline? Do they already have this ability and we have not found it?

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  George Hughes

  • December 07, 2020 22:42

  Bump.

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  Carl Ashby

  • December 08, 2020 09:21

  The Request Capture tile should be both on the dashboard and the menu for partners. 

  

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  George Hughes

  • December 08, 2020 13:36

  Thanks Carl. I will have the partner test it out.

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  George Hughes

  • December 08, 2020 14:22

  Partner does not have the request capture button. 

   

  

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  Carl Ashby

  • December 08, 2020 15:36

  I think that user account is configured as an standard customer/end user. Partner accounts do have different permissions and options. Will see if we can look into getting it corrected.

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