Cannot send collector

Michael Brierley

• May 22, 2020 11:28

Hi all,

 

I cannot send a collector to a client. His email address keeps coming up as Inactive Account even though he has a fully valid email address on a corporate domain. Any suggestions how to send the collector?

Thanks,

0

• 

  David Hunter

  • June 01, 2020 14:42

  Michael,

   

  There are many reasons an account can become inactive, including lack of use.  Just open a ticket in these cases, by emailing support@liveoptics.com.

   

  I have opened on for you in this case.

   

  Thank you, David,

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