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VMAX3 report - Pending Report Generation for past 48 hours..


1 comment

  • Jenn Chapman

    Hi Terence, 

    VMAX 3 reports are currently manually correlated by PSS and the SLA is currently just under 5 business days.  The Live Optics service is intended to service requests where VMAX3 is not connected via Secure Remote Services (SRS) because there is a streamlined process for those systems.  The higher than expected volumes via Live Optics has been a challenge for SLA attainment.  

    This support article provides more context on our VMAX3 storage array profile and when to use Live Optics vs. the direct PSS process:

    We're currently working on an automated report for VMAX3 which will significantly improve response time here.



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