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Add Remote Server Error: No disks were discovered on the server

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9 comments

  • David Jones

    Same problem here!

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  • Sam Kirchoff

    David/Terence,

     

    Have you opened a support case for this? We will need to look at the TroubleShooting_Trace.txt file associated with the run. It will be created in the same directory in which you launched the collector. 

    All of these cases would be unique to the Windows version and how it's setup. 

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  • David Jones

    Thanks for detailing where we may find the log. How do we submit it to you, please?

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  • Sam Kirchoff

    David, you can create a ticket it here on our home page! or email to support@liveoptics.com 

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  • Mike Dawson

    This is happening to us as well, was there any answer to this?

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  • Sam Kirchoff

    Mike, best thing is to submit a support@LiveOptics.com request. We will need to see your trace file that is in the folder where you spawned the collector. Without that there isn't enough detail. 

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  • Sam Kirchoff

    Please look into the following subjects provide by Microsoft. This is almost exclusively a Windows Operating System issue rather than a Live Optics issue. 

    Rebuilding Perfmon Counters
    https://support.microsoft.com/en-us/help/2554336/how-to-manually-rebuild-performance-counters-for-windows-server-2008-6 

    It's is very frequent that Perfmon counters must be rebuilt to function properly. Much more prevalent in older versions, but can happen to any version. 

    Rebuilding WMI
    You can also search for Repairing corrupt WMI. This is less likely, but if rebuilding Perfmon doesn't work, the next option would be here. 

    These suggestions are provided AS IS and are unwarranted by Live Optics or Dell Technologies. 

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  • Mike Dawson

    thanks for the super fast response from the LiveOptics support team!  

      

    For others that hit upon this thread, this is what fixed it for us:  

      

    To rebuild the Counters, open Command Prompt with Run as administrator and type:

    cd c:\Windows\System32

    lodctr /R

    cd c:\Windows\SysWOW64

    lodctr /R

    WINMGMT.EXE /RESYNCPERF


    You must stop and start the Performance Logs and Alerts service, open Command Prompt with Run as administrator and type:

    net stop pla && net start pla


    And the Windows Management Instrumentation service, open Command Prompt with Run as administrator and type:

    net stop Winmgmt && net start Winmgmt

     

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  • Robert Robbins

    To resolve my issue, I just needed to make sure the Performance Logs and Alerts service was running. Once started, Live Optics was able to locate the disks and start the data collection.

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