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Activating a new team member



  • Rocky Tutor

    Hey Sarah, I have the identical problem.  I see you have no response.  

  • David Hunter

    Sarah & Rocky-

    "Pending Activation," means the users have been added. However, they have not set a password or accepted the EULA. They should have received email's instructing them to do so. Please let support know if they did not.

    Two options:

    1. They browse to and select the "Forgot Password," Option.

    2. You send the user email addresses to Support, and we will email them directly with a URL to set their password.

    Very sorry for any inconvenience.


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