Activating a new team member
We've added a new team member and the account has been sat with a status of "Pending Activation" for 5 days now, what's the process to active a new team member? surely it cant take this long.
Hey Sarah, I have the identical problem. I see you have no response.0
Sarah & Rocky-
"Pending Activation," means the users have been added. However, they have not set a password or accepted the EULA. They should have received email's instructing them to do so. Please let support know if they did not.
1. They browse to https://app.liveoptics.com and select the "Forgot Password," Option.
2. You send the user email addresses to Support, and we will email them directly with a URL to set their password.
Very sorry for any inconvenience.0
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