Activating a new team member

SARAH MUSE

• October 01, 2018 07:48

Hi,

We've added a new team member and the account has been sat with a status of "Pending Activation" for 5 days now, what's the process to active a new team member? surely it cant take this long.

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• 

  Rocky Tutor

  • November 21, 2018 15:16

  Hey Sarah, I have the identical problem.  I see you have no response.  

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  David Hunter

  • November 22, 2018 18:30
  • Edited

  Sarah & Rocky-

  "Pending Activation," means the users have been added. However, they have not set a password or accepted the EULA. They should have received email's instructing them to do so. Please let support know if they did not.

  Two options:

  1. They browse to https://app.liveoptics.com and select the "Forgot Password," Option.

  2. You send the user email addresses to Support, and we will email them directly with a URL to set their password.

  Very sorry for any inconvenience.

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