VNX Analysis is broken ? array config.xml is not extracted from SP_collect

Carl Williams

• March 23, 2018 16:05

I have attempted to submit several VNX reports on behalf of my customer - I received an error when selecting the sp_collect zip file, 'Failed to extract the ArrayConfig.xml file from SPCollect ZIP File'

I tried sp collects from both SPA's and complete fresh sets - And get the same error

I checked back with the customer that they are carrying out the collection according to the instructions provided - they are

In the end I have found an array config.xml in a compressed folder within the root folder ending "_sus"  - I still get the file not extracted error when selecting the _sus zip so I have had to extract the xml and whilst I did not get the error on attempting submission, however that was 3 days ago and the report still shows as 'processing"

 

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  Scott Desbles

  • March 26, 2018 13:27

  Please open a support case by clicking Submit a request at the top of this page.  Please include your project name and/or ID.

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  Steven Osaki

  • April 03, 2018 21:31

  Am also facing the same issue

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  Scott Desbles

  • April 05, 2018 20:59

  We have found this issue can be caused by the collector software not able to write/create files in the folder where it is running.  Please make sure the user has extracted the files from the downloaded zip file and is running from a folder where files can be created.

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  Gopi Reddy

  • April 19, 2018 12:00

  I'm also facing the same issue

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  Robert Cox

  • May 10, 2018 14:44

  Ran into the same issue.  Fix was to right-click the application when opening "LiveOpticsDotNet4_5" and Run as Administrator to avoid the write/create issue Scott documented above.  

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  Herry Yanto

  • May 16, 2018 04:30

  Hi, I ran into the same issue. Tried "LiveOpticsDotNet4_5" and Run as Administrator, but still got the same error.

  'Failed to extract the ArrayConfig.xml file from SPCollect ZIP File'

  Any other workaround?

  Thanks

  Herry

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  Carl Williams

  • May 16, 2018 08:53

  See Scott Desbles comment on the workaround

  "We have found this issue can be caused by the collector software not able to write/create files in the folder where it is running.  Please make sure the user has extracted the files from the downloaded zip file and is running from a folder where files can be created."

  I have tried this and had success - I extracted all related files and the liveoptics collector under the same root folder and ran the collector...it worked.

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