Customer attempting to run the collector gets this error:
Our customer is attempting to run the collector but gets this error:
The VMWare Vcenter server "IPAddress" returned an unexpected response. (Translation of the error).
Can you guys point me toward a solution?
This issue is related to a support issue we have recently discovered in the collector for certain vCenter instances. I have converted your post to a ticket and will be sending you software you can use to collect performance data from your vCenter instance and ESXi hosts.
I have same issue and exact same error. Can you send the same software you mention above pls.
I also have the same issue and exact same error. Can you send the same software my way as well?0
Also having this error on our new vCenter. Can you help0
I am getting the same error0
same error. how we can fix this problem ? to know we have read only on the vcenter.0
A VMWare Serverfaultcode is a generic term sometimes followed with more specific reasoning. Most commonly, the Serverfaultcode precedes a vCenter user credential issue and can be solved by either logging in as an Admin user or resetting an admin user password.
Other more complicated scenarios require that Live Optics see both the VPDX logs, as well as our TroubleShootingTrace.txt files. In such cases, we compare the time stamp of our failure to the timestamps in the VPDX logs, making it critical that the log files are both from the same time frame. Gathering the two records is often most easily accomplished by reattempting Optical Prime and waiting for it to fail. Then immediately exporting the VDPX.-1
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