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Jonathan's backup support engineer is:
|Marwan Adel||L1||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00|
|Mohamed Essam||L1||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Mohammed_Essam@dell.com|
|Nick Buttimer||L1||Cork, Ireland||Monday - Friday||9:00:00 AM to 5:00 PM||+1:00|
Jonathan's escalation path is to alert:
|Mostafa ElKhouly||L2||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Mostafa.ElKhouly@Dell.com|
Jonathan's manager is:
|Omar Malek||Manager||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Omar.Malek@dell.com|