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Nick's backup support engineer is:
| Name | Role | Location | Days | Hours | UTC | |
| Manwan Adel | L1 | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | |
| Mohamed Essam | L1 | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | Mohammed_Essam@dell.com |
|
Jonathan Salas
Ahmed Wahab
|
L1
L1
|
Austin, USA Cairo, Egypt
|
Monday - Friday
Monday - Friday
|
9:00:00 AM to 5:00 PM 9:00:00 AM to 5:00 PM
|
-5:00
+2:00
|
Ahmed_W@dell.com
|
Nick's escalation path is to alert:
| Name | Role | Location | Days | Hours | UTC | |
| Mostafa ElKhouly | L2 | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | Mostafa.ElKhouly@Dell.com |
Nick's manager is:
| Name | Role | Location | Days | Hours | UTC | |
| Omar Malek | Manager | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | Omar.Malek@dell.com |