Skip to main content

The Live Optics Support site (https://support.liveoptics.com) will be fully decommissioned in June 2025. All Knowledge Base articles have been migrated to https://www.dell.com/support/home/en-us/.
Regarding ticketing, support@liveoptics.com has been decommissioned and replaced with liveoptics.support@dell.com.
These changes do not affect the Live Optics application (https://app.liveoptics.com). This website will continue to function as usual.

Your ticket is assigned to, Nick Buttimer.

David Hunter
  • Updated

Thank you for reaching out. 

You have landed here if you need additional help, need to escalate your ticket, or need to talk with Live Optics Support management.  Please reference your Ticket ID when you email a team member directly.  A Ticket ID is required.

Nick's backup support engineer is:

Name Role Location Days Hours UTC Email
Mohamed Essam L1 Cairo, Egypt Sunday - Thursday 9:00:00 AM to 5:00 PM +2:00 Mohammed_Essam@dell.com

Ahmed Wahab

L1

Cairo, Egypt

Monday - Friday

9:00:00 AM to 5:00 PM

+2:00

Ahmed_W@dell.com

Nick's escalation path is to alert:

Name Role Location Days Hours UTC Email
Mostafa ElKhouly L2 Cairo, Egypt Sunday - Thursday 9:00:00 AM to 5:00 PM +2:00 Mostafa.ElKhouly@Dell.com