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Essam's backup support engineer is:
|Azim Kolhapurwala||L1||Pune, India||Monday - Friday||9:00:00 AM to 5:00 PM||+5:30||Azim.Kolhapurwala@Dell.com|
Essam's escalation path is to alert:
|Mostafa ElKhouly||L2||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Mostafa.ElKhouly@Dell.com|
Essam's manager is:
|Omar Malek||Manager||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Omar.Malek@dell.com|