Thank you for reaching out.
You have landed here if you need additional assistance, need to escalate your ticket, or need to discuss your ticket with Live Optics Support management. Please reference your Ticket ID when you email a team member directly. A Ticket ID is required.
David's backup support engineer is:
| Name | Role | Location | Days | Hours | UTC | |
| Mostafa ElKhouly | L2 | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | Mostafa.ElKhouly@Dell.com |
David has no escalation path in Live Optics support.
David's manager is:
| Name | Role | Location | Days | Hours | UTC | |
| Omar Malek | Manager | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | Omar.Malek@dell.com |