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Mostafa's backup support engineer is:
|Mohamed Essam||L1||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Mohammed_Essam@dell.com|
Mostafa's escalation path is to alert:
|David Hunter||L3||Atlanta, USA||Monday - Friday||7:00 AM to 4:00 PM||-5:00||David_C_Hunter@Dell.com|
Mostafa's manager is:
|Omar Malek||Manager||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Omar.Malek@dell.com|