Support bundles are ZIP folders containing detailed diagnostic information gathered by the Live Optics collector, and can be generated even if a collection has failed. When shared with the Live Optics support team, they may provide useful information for troubleshooting in the event of an assessment issue. This article outlines the process to produce a Live Optics support bundle.
NOTE: Support bundles cannot be created for RVTools as information is not gathered using the Live Optics collector.
- Open the Live Optics collector, and click Help in the top right corner.
- On the following screen click Create Support Bundle.
- A dialog box appears on screen. Attach support bundle ZIP to an email to send to support@liveoptics.com is selected by default. Click Create Support Bundle.
- Choose a location to save the support bundle and click Save.
- The support bundle is now created. Email support@liveoptics.com with the support bundle attached. Click Close to close the dialog box.