How to use Request Capture

This article provides instructions on how to use the Request Capture feature in the Live Optics Portal. Request Capture allows you to send a request to an End User to enable them to run a Live Optics collection in their data centers. Once the Live Optics collector has completed , it will create projects of their data , allowing you to share your analysis.

Login to Live Optics with your credentials and access your profile

Access the Live Optics portal https://www.liveoptics.com and login with your account credentials.

If you are a Dell employee user and have never logged into Live Optics before, go to https://app.liveoptics.com/account/delllogin and enter the requested account information to register your Dell.com email address to the portal.

Request Live Optics capture

To begin a request capture process, click “Request Capture” button on dashboard.

Enter End User's email address

To begin End User lookup in Live Optics portal, enter End User’s email address and click “Search for Contact” button. 

Verify End User information and submit request

Live Optics will search for an End User's email address. 

• If the user does not have an account on Live Optics, we give you the opportunity to create one for them.
• Account Name/SFDC ID: You must select an account from the auto-complete list or enter the name of the account you would like to use. You can change this account later.
• First and Last Name: enter the first and last name of the receiver request.
• Country: The country where the person is that you will send the request.
• Click the Select Collection Type drop-down, select the types of scans completed, and click the “Send Request” button.
• If an End User has previously been registered to the Live Optics portal, all the information will have been previously entered. 
• Select the types of Live Optics scans needed under the Select Collection Types drop-down.  Once all settings are set, click the “Send Request” button.

Live Optics enables Dell Users associate the SFDC Account with a project via the Request Capture and Verify Owner workflows.  Users are offered an auto-completing interface that lets them pick the SFDC Account and AFID from the list.  For large, multi-national accounts, multiple AFIDs are listed for the same account.

Notification messages sent by Live Optics to both End User and requestor

The Live Optics portal will send email notifications to the email addresses for both the requester (Dell User)and End User. Within the notification message, there will be direct links to download the Live Optics collector software for the End User’s account.

If the End User did not have a Live Optics account, they will also receive an account activation message from Live Optics containing details on how to activate their portal account and setup their password.

NOTE: If the requester wants the Live Optics collector run data to be streamed to their account, it is important that the End User download the Live Optics collector software using the links provided in these email messages.  Additionally, the email address should always be listed as a CC recipient in the Live Optics capture request messages sent from the Live Optics portal.  

Download, extract and run Live Optics collector

The End User or requester should be able to download the Live Optics collector software using the links provided in the email previously sent, extract and execute the collector.

When the collector opens, the End User will find a “Requested” badge beside each assessment that the Dell User has requested.