FAQ - Dossier

Live Optics Agent

FAQ List

  • How do I access the Dossier software on the Live Optics portal?

There are two methods to access Dossier.

  1. Click hereto go directly to the Dossier page in Live Optics portal.  You may be prompted to login if you are not logged in.
  2. Follow the following steps from your Dashboard:
  3. Expand left-side menu.
  4. Click on Collectors.
  • Choose Dossier.
  • What is the output that I should expect?

All users who use Dossier collector run should expect a zipped folder including:

  1. PowerPoint report containing either an Executive View or Full Report, depending on the option selected during file upload.
  2. Excel report containing the raw data.  
  • Are there instructions on running the Dossier software?

To access Dossier User Guide on Live Optics Support website, click here.

  • Can the Live Optics portal combine multiple Dossier files into a single report?

At this time, Live Optics portal will not combine multiple Dossier files into a single, aggregated report.  This feature is on the list of updates for Live Optics to provide additional benefits to Dossier program.  Requested Updates for Dossier or other asset types in Live Optics are all prioritized and scheduled according to our Storage Engineering Leadership Advisory Group.



  • What type of file is generated at the end of a Dossier collector run?

When Dossier completes its collector run, it will create a file ending with ".dossier".  This file should be created in “Dossier” folder that will be created when files are extracted from the downloaded .ZIP file from Live Optics.

  • What operating system(s) does Dossier support?

The Dossier collector supports:

  1. Windows operating systems. 
  2. Linux Operating system:



CentOS Linux

7 (Core)

7.4.1708 (Core)


14.04.3 LTS


16.04.1 LTS

16.04.3 LTS

18.04.3 LTS

Red Hat Enterprise Linux Server



  • What is a Dossier file?

Dossier file packages are the pre-processed data combined into an encrypted file for uploading at a later point of time.  Dossier does not support live streaming of data, so the file created at the end of collector run must be uploaded to Live Optics portal.

  • What can I do if my Dossier report does not generate when I upload the file?

After you upload your Dossier file to Live Optics, it may take a few minutes to generate your report.  If you find that your project is generating an error message or never completes processing, please open a Support ticket at: https://support.liveoptics.com/hc/en-us/requests/new

  • Where can I log a Feature Enhancement request?

You can do that through: https://support.liveoptics.com/hc/en-us/requests/new

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