Performing a VMAX3/PowerMax Storage Array Profile - initial collector release (02/12/20)

Live Optics Agent

  

READ THIS FIRST

Is your VMAX3/PowerMax connected to Secure Remote Services (SRS) with an unrestricted access policy?  If your answer is yes, then contact your Dell EMC Systems Engineer and ask them to open a request with Presales Solution Services (PSS) to collect the VMAX3 data and generate a VMAX3 Array Report.

If your VMAX3/PowerMax is not connected to SRS or your SRS connection is restricted, you must open a Service Request at MyService360 to extract the VMAX3/PowerMax Metrics Files (.DCF).  This procedure must be completed before starting the Live Optics VMAX3/PowerMax service.  Live Optics does not recommend extracting VMAX3 Metric Files without assistance from qualified Dell EMC Customer Engineer.

Once extracted, consolidate the metric files into one or more .ZIP files and place them in a dedicated folder.

If your require assistance, please open a support ticket at support@liveoptics.com.

Overview

This document outlines the process to produce a VMAX3/PowerMax array storage Profile using Live Optics. Arrays covered by this service include VMAX 100K, VMAX 200K, VMAX 400K, VMAX 250F/FX, VMAX 450F/FX VMAX 850F/FX, VMAX 950F/FX, PowerMax 2000 and PowerMax 8000.

 The Live Optics/VMAX3 service is a joint offering provided by Live Optics and Dell EMC Presales Solution Services (PSS).  Users upload their VMAX3 Metric files (i.e. .DCF) to Live Optics.  Live Optics forwards the user’s data to PSS.  PSS then processes the data and generates a PowerPoint with the results.  The final document is sent back to the user via e-mail using the “from” address reports.noreply1@dell.com.

 

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Pre-Requisites

Before the Live Optics array profile is executed, the array configuration and performance data needs to be gathered using the storage array management interfaces. Configuration data is stored in the symapi_db.bin (or equivalent) file. Performance data is stored on the array in DCF files. 

symapi_db.bin is required in order to view the configuration of the array. symapi_db.bin and DCF files are required in order to view the workload of the VMAX3/PowerMax.

DCF Performance data can be collected in the following ways:

Connecting via Dell Support Assist

Pulling the files directly from the array

Live Optics does not recommend extracting VMAX3 DCF Performance Files without assistance from qualified Dell EMC Customer Engineer.

An example of a DCF bundle can be seen below:

 

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Notice, there are multiple .zip files.

To import the data into Live Optics these zip files will need to be added to a single zip, for example

performance_data_compressed_file.zip would contain one or more of

20190320_2100_TO_20190321_0100_000496800999.zip

20190321_0100_TO_20190321_0500_000496800999.zip

20190321_0500_TO_20190321_0900_000496800999.zip

……….

20190324_1300_TO_20190324_1700_000496800999.zip

20190324_1700_TO_20190324_2100_000496800999.zip

 

Live Optics will validate the data provided to ensure it is correct before it is uploaded to a Live Optics Project. These validations include:

The symapi bin file selected is a valid file

The symapi file contains data for at least one valid VMAX3/PowerMax array

The DCF performance files chosen are for the selected VMAX3/PowerMax array

The DCF .zip files are within a single compressed file

The date range will be no more than 7 consecutive days

Quick-Start Directions

  1. Launch Live Optics Collector (Windows .NET version)

  2. Click Get Started

  3. Click “Yes, I agree” to accept the End User License Agreement (prompted only on first execution)

  4. Click “Yes, this is me” after verifying your identity is correct (prompted only on first execution)

  5. Select Storage from the left menu

  6. Select VMAX/PowerMax

  7. Select VMAX3/PowerMax

  8. Click Next

  9. Select one of

    1. Collect Config & Performance

    2. Collect Config Data only

  10. Click Browse for File, browse and select the SYMAPI_DB.bin file, click Open

  11. Click Next

  12. Select a VMAX3/PowerMax array from the list

  13. Click Next

  14. Click Browse for File, browse and select the a zip file that contains the DCF performance files, click Open

  15. Click Next

  16. Select the Upload Option, either upload automatically (recommended) or upload later

  17. Click Next

  18. If upload automatically was selected, enter the project name to be created, click Next

  19. After the files are processed and optionally siokit created, click Quit to exit the application

 

Detailed Instructions

Step 1: Download the Live Optics Windows collector software

There are two methods to download the collector software.

One: From the email you received from your systems consultant inviting you to Live Optics by clicking the Download Collector link.

Two: From the Live Optics portal, select Collectors from the left menu, then Download Collector.

Either option will bring you to the Download Collectors page. To perform storage array profiles, download the Windows collector.  Note, the Windows collector requires .NET 4.5 or greater to be installed on the host running the collector.

Click the Download button to start the download. A file named LiveOptics.zip will be downloaded.

Once the file download completes, extract the contents of the zip file on the host where you wish to run the software. The Live Optics collector does not install like a typical Windows application.  Extracting the zip file is all that is needed to run the collector.  Note, the collector can be run on any host with IP connectivity to the storage arrays you wish to profile. 

Step 2: Run Live Optics collector software

Open the directory where you extracted the files from the zip download and double-click LiveOpticsDotNet4_5.exe.

Select Language and click “Get Started”

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Click the “Yes, I Agree” button to accept the End User License Agreement

Note, this appears the first time you run the collector software. Each subsequent time you will not be asked this question.

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Confirm your name/company is correct and click “Yes, this is correct”. If you were invited to run Live Optics, your systems consultant information will also be listed.

  • Note, this appears the first time you run the collector software. Each subsequent time you will not be asked this question.

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Choose to Opt-In or Opt-Out of Software updates and click Next. This setting can be changed at any stage when running the collector.

 

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Step 3: Select Storage from the list of profile types.

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Step 4: Select VMAX/PowerMax from the list of storage array models, and click Next

 

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Step 5: Click “Collect Config & Performance” or “Collect Config Data Only” and click Next

 

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Step 6: Click “Browse for File” to choose a VMAX3/PowerMax configuration symapi_db.bin file. Click Next to continue.

NOTE: the impl file is not a supported format.

 

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Select a symapi_db.bin file and click Open

 

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The name and path of the file is displayed when it is selected

Click Next to continue when a file is selected.

 

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The selected file is validated for correctness. Additional information can be found on the Live Optics support link. The following error messages can be displayed:

  • Unrecognized file format (including impl file)

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symapi file does not contain any VMAX3/PowerMax arrays.

 

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Step 7: Select VMAX3/PowerMax array from the list. Multiple arrays can exist in one symapi_db.bin file. Click Next to continue.

 

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Step 8: Select Performance files for VMAX3/PowerMax array.

 

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The duration of performance data will be displayed. If it is more than 7 consecutive days, then the most recent 7 days will be processed from the performance data provided.

 

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NOTE: a single .zip file can be selected that contains DCF zip files

A zip file can be created by selecting all the performance files and adding them to a zip file.

 

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The selected zip file is validated for correctness. Additional information can be found on the Live Optics support link. The following error messages can be displayed:

  • Verify the single zip file contains DCF .zip performance files

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Step 9:  Select the method to upload to the Live Optics web site for processing

  • Selecting the default, “Upload my collection data to the Live Optics web portal automatically”, is the recommended method. This option will automatically upload the collected data to the Live Optics portal and start processing. Use this option when the host running the collector has Internet access. Once selected, click Next.

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Enter the name of the project for your array profile. Click Next.

 

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The files are processed and uploaded to the web portal. During the upload, a status bar indicates the progress.  As storage array data can be quite large, the upload may take some time to complete depending on the speed of your Internet connection.

 

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  • The collector will indicate when the upload has completed. Click Quit to close the collector

  • You will receive an email from Live Optics when your project is ready for viewing on the web portal.

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Selecting “I will upload later…” will process and save your array data to an encrypted file with the name [hostname]_VMAX.siokit. The file is written to the same folder from where the collector was executed. Use this option when the host running the collector does not have Internet access.

 

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  • After the collection process completes, the file will need to be uploaded to the web portal for processing using the collector.

Step 10: Uploading the SIOKIT file (applies only if selected “I will upload later…”)

  • The Live Optics web portal supports directly uploading .siokit files that are less than 100MB. If your file is large than 100MB, use the collector to upload the file.  The following outlines the steps for uploading using the Windows collector.

  • Copy the .siokit file along with the downloaded collector files (or download again) to a host with Internet access.

  • Double-click on LiveOpticDotNet4_5.exe to start the collector.

  • From the upper right menu bar, select Upload SIOKIT.

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  • Click Browse for File. Select the .siokit file.

  • Enter the name of the project for your array profile. Click Upload.

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The file is uploaded to the web portal. During the upload, a status bar indicates the progress.  As storage array data can be quite large, the upload may take some time to complete depending on the speed of your Internet connection.

 

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  • The collector will indicate when the upload has completed. Click Quit to close the collector.

  • You will receive an email from Live Optics when your project is ready for viewing on the web portal.

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Step 11: View Project Results

  • Project results are sent to the user and/or the corresponding Dell EMC Sales Engineer from noreply1@dell.com. You can also log in to the Live Optics web portal (https://www.liveoptics.com) to see the status of your project.

 

 

 

 

 

 

 

 

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