Generating Commvault file for Live Optics

Live Optics Agent


Live Optics allows you, your Dell EMC technologists, or Dell EMC partner consultants to understand vital information about your Commvault environment. Live Optics provides you with a simple process to upload your Commvault database backup and present your data in a clear and understandable way, so that you can make informed decisions to optimize your backup infrastructure.

Your Commvault database backup will either be in a .bak or .dmp format. There are two ways to initiate this backup.


The following list is are required to follow the instructions below.

  • You are an End User with Administrative access to Commvault
  • You have downloaded the latest version of the Live Optics Collector

Watch the video tutorial on how to upload the resulting files here:

Method A

You may follow this procedure outline in the Commvault documentation below.
The specific file is called commserv_FULL.dmp

Note: There is no need to further .zip or compress the file. The Live Optics collector will do that for you at upload.


  1. From the CommCell Browser, right-click the CommServe node and click All Tasks | Disaster Recovery Backup.
  2. In the General tab of the Disaster Recovery Backup Options dialog box select one of the following backup types:
    • Full - Backup of an entire metadata.
    • Differential- Backs up only that data in the metadata that has changed since the last full backup. This backup smaller in size and takes less time to complete. However, you can use this backup to restore the metadata only if the last full backup is accessible.
  3. Select the following options if sufficient space is not available on the CommServe host:
    • Select the Shrink Db check box to minimize the space usage on the database and database log file prior to the backup operation.
    • Select the Enable database(s) backup  box to compress the database backup file (*.dmp).
  4. Click the Client Selection tab to back up the log files from clients in the CommCell.
  5. Select the Client(s) from the available list of Clients and click OK.

Method B

Manually Backup the Database

You may alternatively use SQL Server Management Studio to perform the backup

  1. From within SQL Server Management Studio.
  2. Open Databases -> CommServe.
  3. Right click on the CommServe
  4. Select Tasks -> Backup.
  5. Make sure only a single file is listed in the Destination.
  6. Note: Make sure the output has a .bak file extension.  
  7. Note: "Backup Type" must be Full, and "Database" is CommServe.
  8. Click OK


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