FAQ - Dossier

Live Optics Agent

FAQ List

How do I access the Dossier software on the Live Optics portal?

There are two methods to access Dossier in Live Optics.  The first method is to click here to go directly to the Dossier page in Live Optics.  You may be prompted to login to Live Optics if not currently logged in.

The second method to access Dossier from Live Optics is to perform the following steps from your Dashboard.

  • Expand left-side menu
  • Click Collectors -> Dossier 

What is the output that I should expect?

All users who run a Dossier collector run should expect a PPTX report containing either an Executive View or Full Report, depending on the option selected during file upload.

 

Are there instructions on running the Dossier software?

To access the Dossier User Guide on the Live Optics Support site, click here.

 

Can the Live Optics portal combine multiple Dossier files into a single report?

At this time, the Live Optics portal will not combine multiple Dossier files into a single, aggregated report.  This feature is on the list of updates to Live Optics that will provide additional benefit to the Dossier program.  Updates to Dossier and the other asset types in Live Optics are all prioritized and scheduled according to our Storage Engineering Leadership Advisory Group.

 

What type of file is generated at the end of a Dossier collector run?

When the Dossier software has completed its collector run, it will create a file ending with ".dossier".  This file should be created in the Dossier folder created when the files are extracted from the downloaded ZIP file from Live Optics.

 

What operating system(s) does Dossier support?

The Dossier collector software supports Windows operating systems.  The only caveat with Dossier is that it is 64-bit, so it could have issues with any Windows OS that is not x86_64.

 

What is a Dossier file?

The Dossier file packages all of the pre-processed data into an encrypted file for uploading at a later point in time.  Dossier does not support live streaming of data so the file that is created at the end of the collector run must be uploaded to the Live Optics portal.

 

What can I do if my Dossier report does not generate when I upload my file?

AFter you upload your Dossier file to Live Optics, it may take a few minutes to generate your report.  If you find that your project is generating an error message or never completes processing, please open a Support ticket at https://support.liveoptics.com/hc/en-us/requests/new

 

Where can I log a Feature Enhancement request?

https://support.liveoptics.com/hc/en-us/requests/new

 

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  • 3
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    John Herlihy

    Am I missing something or is there no document here?

  • -2
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    Live Optics Agent

    John,

    Thank you for bringing this to our attention.  The FAQ for Dossier will be restored shortly.

    Live Optics Support

  • 1
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    William Bradshaw

    03/16/2018 Document is still not available. 

  • 0
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    Luiz Ricardo de Mello e Silva

    Hello

     

    I'm looking for some documentation to know how interpretate the metrics and terms used on this reports from dossier. Is there any?

    Thanks in advance

  • 0
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    Joshua Lay

    Sooo, how 'bout that FAQ document?

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