FAQ - Optical Prime

Live Optics Agent



  • Is Optical Prime an exact match with the DPACK host collector? Or have there been some updates?
  • Optical Prime is DPACK


  • What is the interval length for a performance collection?
  • For Optical Prime the data is collected every 2 minutes and uploaded every 5 minutes


  • Does Optical Prime also collect server components, HW inventory, like HBA's firmware and drivers?
  • Optical Prime does not show disk HBA HW, firmware or drivers - make, model, CPU and memory are shown.


  • Will I be able to see all the applications installed on the hosts?
  • Yes applications are displayed


  • Is there a capability to do comparison of data gathered at different project run times on the same target server (s), ie server "X" across monthly scans capturing it over the last x number of months?
  • No but you can save the output of the information gathered and manually compare this to a future report.


  • Can customers upload their own data as with traditional DPACK host collections?
  • .siokit are still supported, you must use the collector to create the .siokit


  • Where is the .siokit located
  • It is in the same directory as the Live Optics collector


  • What collectors are available for Optical Prime?
  • Optical Prime is available using the windows collector or the linux collector


  • Will Live Optics be available for VMware?
  • Yes DPACK and therefore Live Optics already has VMware support which includes ESXi


  • Will I be able to group a few Virtual machines and see the workload?
  • Yes the radio button on the left hand side can be deselected for a particular VM so you can group VM workloads together


  • Does the VMware reporting in Optical Prime include VSAN metrics?
  • Yes it includes data store metrics, if the data is on the datastore you will get it


  • Shall we see the containers from Optical Prime report?
  • The process and utilization inside each container are reported


  • Can we use Optical Prime for desktop virtualization assessments?
  • Optical Prime reports on virtual environments


  • When should I collect infomation from VMs directly rather than through vCenter?
  • When you want to understand the performance attributes in detail, connect to the VM directly.


  • What is the difference between virtual and hypervisor?
  • Virtualized is the virtual machine and hypervisor is the physical box running the hypervisor



  • Does Optical Prime display 3rd party arrays information - ie show how busy disk drives are or memory or director/SP ports?
  • Optical Prime reports on the OS - the disk busy is from the application standpoint. Use Optical Prime to target servers that are connected to the 3rd party array (ie NetApp, 3Par etc), information like front end IOPS, peak and 95% IOPS, throughput at peak, R/W ratio and used/free capacity will be reported on.




  • What about the #GetModern Assessments?
  • The PSS team uses the output from Optical Prime to provide host based assessment reports.


  • Can you remove ip address ad server names from the Optical Prime reports?
  • Yes Optical Prime provides the ability to anonymize the reports


  • Does Optical Prime collect data from OS as well as VMware?
  • Yes Optical Prime collects data from all operating systems the collector points to


  • Can you put a range of IP addresses in the Optical Prime collector?
  • No not today


  • Is it possible to use wildcards to add servers to the Optical Prime collector?
  • No


  • For the Optical Prime collector, when searching active directory does that simply help with IP address? I assume the credentials still need to be added?
  • Yes AD helps with the IP adress search, Yes credentials are needed


  • What port does Optical Prime use when streaming data? Standard http/https?
  • Port 443 when transmitting "live" and https


  • How do you run Optical Prime behind firewalls etc..?
  • With no internet connection, you use option 2: write to .siokit


  • If a customer does local collection but runs it every day….will the collector write over the previous data or will it append an extension? And can the tool aggregate multiple days for analysis
  • No it will not write over previous data; the max collector run is 7 days
  • Is there any time restrictions for how many days the user can wait to start the collector after it is requested?
  • No as soon as they receive the email to download they can begin the process. The collector expires in 90 days and can be run anytime up to the 90 days
  • I see there is a process for dark sites - where can I find out how that is done?
  • Please contact support@liveoptics.com to process a dark site. This is only available for optical prime


  • Did I miss the core count view of the processors?
  • Yes optical prime has core counts


  • How long will the information be available in Optica Prime, ie a customer uploads the data today, will it be available for a week, a month or a year?
  • Indefinitely


  • "Project View" - does this show 'total CPUs' and 'total CORES'? If it's not in the dashboard, is it rolled up in a report? So we don't add up manually?
  • Core counts are included in both aggregate and indivdual server statics



Training and Support

  • How can I get support for Live Optics when it is released?

Email support@liveoptics.com and visit the community forum https://dpacksupport.dell.com/hc/en-us/community/topics to post questions and review the blogs                                    

  • Where can I go to get trained on Live Optics?
  • Learning Zone pathway, DPACK Youtube vidoe, DPACK support forum and FAQ, bi-weekly webex during the initial launch period. ……………………





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