FAQ - Optical Prime

Live Optics Agent

FAQ List

Is Optical Prime an exact match with the DPACK host collector? Or have there been some updates?

Optical Prime is DPACK 

What is the interval length for a performance collection?

For Optical Prime the data is collected every 2 minutes and uploaded every 5 minutes

Does Optical Prime also collect server components, HW inventory, like HBA's firmware and drivers?

Optical Prime does not show disk HBA HW, firmware or drivers - make, model, CPU and memory are shown. 

Will I be able to see all the applications installed on the hosts?

Yes applications are displayed 

Is there a capability to do comparison of data gathered at different project run times on the same target server (s), ie server "X" across monthly scans capturing it over the last x number of months?

No but you can save the output of the information gathered and manually compare this to a future report.

Can customers upload their own data as with traditional DPACK host collections?

.siokit are still supported, you must use the collector to create the .siokit 

Where is the .siokit located

It is in the same directory as the Live Optics collector software.  The standard name for this folder is "LiveOptics".

What collectors are available for Optical Prime?

Optical Prime is available using the windows collector or the linux collector 

Will Live Optics be available for VMware?

Yes DPACK and therefore Live Optics already has VMware support which includes ESXi

Will I be able to group a few Virtual machines and see the workload?

Yes the radio button on the left hand side can be deselected for a particular VM so you can group VM workloads together 

Does the VMware reporting in Optical Prime include VSAN metrics?

Yes it includes data store metrics, if the data is on the datastore you will get it 


Can we use Optical Prime for desktop virtualization assessments?

Optical Prime reports on virtual environments

When should I collect infomation from VMs directly rather than through vCenter?

When you want to understand the performance attributes in detail, connect to the VM directly.

What is the difference between virtual and hypervisor?

Virtualized is the virtual machine and hypervisor is the physical box running the hypervisor OS (e.g. VMWare, Hyper-V, etc). 

Does the customer need VMware rights to run Optical Prime in a virtualized environment?

Yes, please see https://support.liveoptics.com/hc/en-us/articles/229590167-How-to-Connect-Optical-Prime-to-VMWare-vCenter-Servers­‑

Does Optical Prime display 3rd party arrays information - ie show how busy disk drives are or memory or director/SP ports?

Optical Prime reports on the host operating system - the disk busy is from the application standpoint. Use Optical Prime to target servers that are connected to the 3rd party array (ie NetApp, 3Par etc), information like front end IOPS, peak and 95% IOPS, throughput at peak, R/W ratio and used/free capacity will be reported on. 

What about the #GetModern Assessments?

The PSS team uses the output from Optical Prime to provide host based assessment reports.

Can you remove ip address ad server names from the Optical Prime reports?

The ability to obfuscate the server and disk names at the Live Optics collector software level.  Starting Live Optics from the command prompt using the switch "/anon" will provide random server and disk names in the project created in Optical Prime.

The other way that a project can have the server and disk names changed would be from the Live Optics project.  When a project is shared, there is an option to anonymize the project for the recipient.  Additionally, you can also use the Publish option to generate a URL to be accessed outside of the Live Optics portal for anybody to access, regardless of access to it.

Does Optical Prime collect data from OS as well as VMware?

Please refer to the list of supported Operating Systems that Live Optics supports.  It can be located at the bottom of the Live Optics collector download page (link).

Can you put a range of IP addresses in the Optical Prime collector?  Is it possible to use wildcards to add servers to the Optical Prime collector?

No, Live Optics requires either the full IP address or host name of each server when configuring it for a collector run.  Also, it will not scan an IP address range for any devices available.  There is a bulk import function that can be used for sites with high server count to be added to Live Optics.  The articles for bulk server import can be found here and here.

For the Optical Prime collector, when searching active directory does that simply help with IP address? I assume the credentials still need to be added?

Yes AD helps with the IP address search, Yes credentials are needed

What port does Optical Prime use when streaming data? Standard http/https?

Port 443 (HTTPS) is used when streaming data from the Live Optics collector back to the Live Optics servers.

How do you run Optical Prime behind firewalls etc..?

With no internet connection, you should disable the web streaming function to direct Live Optics to only create a SIOKIT file after the collector run has completed.  This file will then be uploaded to the Live Optics portal to create a project for review. 

If a customer does local collection but runs it every day….will the collector write over the previous data or will it append an extension? And can the tool aggregate multiple days for analysis

No it will not write over previous data; the max collector run is 7 days

Is there any time restrictions for how many days the user can wait to start the collector after it is requested?

No as soon as they receive the email to download they can begin the process. The collector expires in 90 days and can be run anytime up to the 90 days

I see there is a process for dark sites - where can I find out how that is done?

Please contact support@liveoptics.com to process a dark site. This is currently available only for Optical Prime

Did I miss the core count view of the processors?

Yes optical prime has core counts

How long will the project information be available in Optical Prime, (e.g. a customer uploads the data today, will it be available for a week, a month or a year?

Live Optics projects are available indefinitely on the portal.

In the "Project View", does it show 'total CPUs' and 'total CORES'? If it's not in the dashboard, is it rolled up in a report? So we don't add up manually?

Core counts are included in both aggregate and indivdual server statics


How can I get support for Live Optics when it is released?

Email support@liveoptics.com and visit the community forum https://dpacksupport.dell.com/hc/en-us/community/topics to post questions and review the blogs                                  

Where can I go to get trained on Live Optics?

Learning Zone pathway, Live Optics YouTube channel (link),  and the Live Optics support site (link) are the best places to find Live optics training information




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  • 0

    Edson Villaizan

    How to generate graphic from iostat.zip (AIX)? Dell IOSTAT Collect - Solaris, AIX, HPUX.zip (2 KB)


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    Oliver Lis

    Live Optics servers <-- Which Servers are these? Too often the connection will close after a few minutes and this FAQ doesn't provide those Informations so that a customer can do a search on his Firewall. 



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