Thursday, January 7, 2022 - 11:30 AM EST - Collector
- RESOLVED
Wednesday, November 4, 2020 - 12:05 PM EST - Workloads SQL Server issue
Workloads SQL Server Performance collections are currently experiencing an outage.
The team is prioritizing the problem, and looking for a solution.
- The expectation is that it will be at least next week before we have a solution.
- RESOLVED
Tuesday, October 20, 2020 - 9:54 AM EST - SIOKIT Upload Problem
- We are aware of the issue and will have it resolved as quickly as possible.
- RESOLVED
Friday, April 24, 2020 - 2:30 AM EST - Avamar Projects are sporadically failing to process in the Portal.
- We are aware of the issue and will have it resolved as quickly as possible.
- RESOLVED
Wednesday, March 25th, 3:00 PM CST
Please download the latest version of the collector before performing any new assessments.
Wednesday, March 4th, 11:30 AM CST
On Friday, February 7th, we will be conducting maintenance that will be affecting Dell users only. It will affect the ability for Dell users to authenticate into the Live Optics portal. The maintenance is expected to take place from 1:00 pm - 3:00 pm CST. (GMT -6) Complete
On Sunday, February 2nd, we will be performing an upgrade to our Production Load Balancer. During this time, Live Optics will not be available. The upgrade should take approximately 2 hours and will begin at 8:00 AM CST. Complete
Thursday, January 30, 2020- 1:30 AM EST - Unity Projects are sporadically failing to process in the Portal.
- We are aware of the issue and will have it resolved as quickly as possible.
- Resolved.
Saturday, November 23, 2019 - 11:00 AM EST - Upgrade compete.
- We are currently upgrading some infrastructure in Live Optics. Uploading and processing projects currently is offline. Please check back in a few hours.
- Upgrade complete.
Thursday, November 7, 2019 - Maintenance Window Complete.
- We are going to be taking down part of Optical Prime functionality for 15-30 minutes tomorrow, Thursday, November 7, 2019, at approximately 06:00 AM GMT.
- During this time, chart data and project calculation will be unavailable for the 15-30 minute window. We apologize for any inconvenience.
- Maintenance Window Complete.
Thursday, September 26, 2019
- 11:00 AM EST
We are currently experiencing issues with email deliverability impacting internal Dell users only. You may see email communications sent from Live Optics filtered to Quarantine and not received in your inbox. To check if you have any outstanding mail from Live Optics you can visit the quarantine portal here: https://emailquarantine.dell.com:10020
If you have mail from the @liveoptics.com domain within quarantine, please follow the steps below to whitelist and release communications from Live Optics to your inbox:
ISSUE RESOLVED
Saturday, August 3, 2019
- 8:00 AM EST
Live Optics is in scheduled maintenance from 8:00 AM EST for approximately 2 hours. Only Optical Prime assessments/projects will be unavailable during this window.
MAINTENANCE COMPLETED
Tuesday, July 23, 2019
- 3:15 PM EST
We are currently experiencing an issue with all of our Non Optical Prime projects. This is causing the projects to remain in a "Pending Upload" status. Our Live Optics Engineering team is investigating the issue and will try to have a fix in place shortly. We will provide further updates as they become available.
ISSUE RESOLVED
Monday, June 24, 2019
- 3:57 PM EST
We are currently experiencing an issue with the recalculating of some Optical Prime projects. Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.
ISSUE RESOLVED
Friday, May 31, 2019
- 2:50 PM EST
ISSUE RESOLVED
Friday, May 31, 2019
- 2:15 PM EST
We are currently experiencing an issue with the uploading of some SIOKits. Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.
- ISSUE RESOLVED
Thursday, May 23, 2019
- 2:00 PM EST
ISSUE RESOLVED
- Wednesday, May 22, 2019
- 4:55 PM EST
We are currently experiencing longer than usual wait times for processing of Optical Prime projects. Our Live Optics Engineering team are investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.
-
ISSUE RESOLVED
- 4:55 PM EST
- Tuesday, April 16, 2019
- 12:00 PM EST
- Issue Resolved
- 8:00 AM EST
- We are aware of a bug resulting in a failed attempt to register certain email addresses of new users. We are working to resolve it. Thank you for your patience. Should you run into this issue, please open a ticket with support, and we will update you upon resolution.
- ISSUE RESOLVED
- 12:00 PM EST
- Thursday, March 28, 2019
- 7:00 PM EST
- Issue Resolved
- 12:11 PM EST
-
We are currently experiencing issues with our Optical Prime live upload service. During this time you may experience issues while undertaking a live upload collection. You may, however, continue to run collections and upload the .siokit file at a later stage to generate your project.
-
- 7:00 PM EST
- Monday, March 25, 2019
- 11:10 AM EST
- This outage has now been resolved. Please attempt to re-upload and failed Optical Prime projects. If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
- Please be aware that there is a known issue with the Optical Prime that may be causing a problem with your project uploading and completing. This issue is currently being worked on now.
- 11:10 AM EST
- Tuesday, February 19, 2019
- 10:33 AM EST
- This morning's XtremIO / VNX / Unity outage has now been resolved. We are reprocessing affected Projects (in error) as quickly as possible. If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
- 9:54 am EST
- We are currently suffering an outage with the following assessment platforms.
- XtremIO / VNX / Unity
- We will update here as soon as we have a resolution.
- 10:33 AM EST
- Monday, February 18, 2019
- 11:40 am EST
- The earlier outage has now been resolved and users are able to upload projects to the portal again. If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
- 11:40 am EST
Thank you.
Live Optics Support.