Tuesday July 23, 2019

• 3:15 PM EST

  We are currently experiencing an issue with all of our Non Optical Prime projects.  This is causing the projects to remain in a "Pending Upload" status.  Our Live Optics Engineering team is investigating the issue and will try to have a fix in place shortly.  We will provide further updates as they become available.

Monday June 24, 2019

• 3:57 PM EST

  We are currently experiencing an issue with the recalculating of some Optical Prime projects.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

  ISSUE RESOLVED

Friday May 31, 2019

• 2:50 PM EST

  ISSUE RESOLVED

Friday May 31, 2019

• 2:15 PM EST

  We are currently experiencing an issue with the uploading of some SIOKits.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

Thursday May 23, 2019

• 2:00 PM EST

  ISSUE RESOLVED

• Wednesday May 22, 2019
  • 4:55 PM EST

    We are currently experiencing longer than usual wait times for processing of Optical Prime projects. Our Live Optics Engineering team are investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

     

• Tuesday, April 16, 2019
  • 12:00 PM EST
    • Issue Resolved 
  • 8:00 AM EST
    • We are aware of a bug resulting in a failed attempt to register certain email addresses of new users. We are working to resolve it. Thank you for your patience. Should you run into this issue, please open a ticket with support, and we will update you upon resolution.

• Thursday, March 28, 2019
  
  • 7:00 PM EST
    • Issue Resolved 
  • 12:11 PM EST
    • We are currently experiencing issues with our Optical Prime live upload service. During this time you may experience issues while undertaking a live upload collection. You may, however, continue to run collections and upload the .siokit file at a later stage to generate your project.
• Monday, March 25, 2019  
  • 11:10 AM EST
    • This outage has now been resolved.  Please attempt to re-upload and failed Optical Prime projects.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
    • Please be aware that there is a known issue with the Optical Prime that may be causing a problem with your project uploading and completing.  This issue is currently being worked on now.

• Tuesday, February 19, 2019
  • 10:33 AM EST
    • This morning's XtremIO / VNX / Unity outage has now been resolved.  We are reprocessing affected Projects (in error) as quickly as possible.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
  • 9:54 am EST
    • We are currently suffering an outage with the following assessment platforms.
    • XtremIO / VNX / Unity
    • We will update here as soon as we have a resolution. 

• Monday, February 18, 2019 
  • 11:40 am EST
    • The earlier outage has now been resolved and users are able to upload projects to the portal again. If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.

Thank you.

Live Optics Support.