NOTICE of Maintenance

On Friday, February 7th, we will be conducting a maintenance that will be affecting Dell users only.  It will affect the ability for Dell users to authenticate into the Live Optics portal.  The maintenance is expected to take place from 1:00pm - 3:00pm CST. (GMT -6)   We're sorry for any inconvenience this might cause.

Saturday, November 23, 2019 - 11:00 AM EST - Upgrade compete.

Thursday, November 7, 2019 - Maintenance Window Complete.

Thursday, September 26, 2019

• 11:00 AM EST
  
  

  We are currently experiencing issues with email deliverability impacting internal Dell users only. You may see email communications sent from Live Optics filtered to Quarantine and not received in your inbox. To check if you have any outstanding mail from Live Optics you can visit the quarantine portal here: https://emailquarantine.dell.com:10020

  If you have mail from the @liveoptics.com domain within quarantine, please follow the steps below to whitelist and release communications from Live Optics to your inbox:

  

ISSUE RESOLVED

Saturday, August 3, 2019

• 8:00 AM EST
  
  Live Optics is in scheduled maintenance from 8:00 AM EST for approximately 2 hours.  Only Optical Prime assessments/projects will be unavailable during this window.
  
  MAINTENANCE COMPLETED

Tuesday, July 23, 2019

• 3:15 PM EST

  We are currently experiencing an issue with all of our Non Optical Prime projects.  This is causing the projects to remain in a "Pending Upload" status.  Our Live Optics Engineering team is investigating the issue and will try to have a fix in place shortly.  We will provide further updates as they become available.
  
  ISSUE RESOLVED

Monday, June 24, 2019

• 3:57 PM EST

  We are currently experiencing an issue with the recalculating of some Optical Prime projects.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

  ISSUE RESOLVED

Friday, May 31, 2019

• 2:50 PM EST

  ISSUE RESOLVED

Friday, May 31, 2019

• 2:15 PM EST

  We are currently experiencing an issue with the uploading of some SIOKits.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

Thursday, May 23, 2019

• 2:00 PM EST

  ISSUE RESOLVED

• Wednesday, May 22, 2019
  • 4:55 PM EST

    We are currently experiencing longer than usual wait times for processing of Optical Prime projects. Our Live Optics Engineering team are investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

     

• Tuesday, April 16, 2019
  • 12:00 PM EST
    • Issue Resolved 
  • 8:00 AM EST
    • We are aware of a bug resulting in a failed attempt to register certain email addresses of new users. We are working to resolve it. Thank you for your patience. Should you run into this issue, please open a ticket with support, and we will update you upon resolution.

• Thursday, March 28, 2019
  
  • 7:00 PM EST
    • Issue Resolved 
  • 12:11 PM EST
    • We are currently experiencing issues with our Optical Prime live upload service. During this time you may experience issues while undertaking a live upload collection. You may, however, continue to run collections and upload the .siokit file at a later stage to generate your project.
• Monday, March 25, 2019  
  • 11:10 AM EST
    • This outage has now been resolved.  Please attempt to re-upload and failed Optical Prime projects.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
    • Please be aware that there is a known issue with the Optical Prime that may be causing a problem with your project uploading and completing.  This issue is currently being worked on now.

• Tuesday, February 19, 2019
  • 10:33 AM EST
    • This morning's XtremIO / VNX / Unity outage has now been resolved.  We are reprocessing affected Projects (in error) as quickly as possible.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
  • 9:54 am EST
    • We are currently suffering an outage with the following assessment platforms.
    • XtremIO / VNX / Unity
    • We will update here as soon as we have a resolution. 

• Monday, February 18, 2019 
  • 11:40 am EST
    • The earlier outage has now been resolved and users are able to upload projects to the portal again. If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.

Thank you.

Live Optics Support.