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System Notification: Live Optics Portal

Team Live Optics
  • Updated

Tuesday, August 23rd- 8:00 am CST.  - Live Optics Support Email Address Down

It was discovered that between Wednesday, August 17th through Monday, August 22nd, emails sent to support@liveoptics.com were not being received.  The problem has been resolved.  Please accept our apologies if your email was lost.  

Please resend any communications if you attempted delivery by email to support@liveoptics.com during this period.

  • RESOLVED

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Tuesday June 7th - 02:00 am CST - Cloud Provider Issue

Our cloud provider is currently facing issues which is impacting some of our services. Users may see intermittent issues and degraded functionality during this time. If you encounter any issues while using our portal/collector, please retry after some time. We will update this status once our cloud provider has resolved the issue

  • RESOLVED

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Friday February 4th - 08:13 am CST - VMware VSAN Sizer Maintenance

The VMware VSAN sizer will be upgraded on Sunday Feb-6 through Monday Feb-7.  The VSAN Sizer will be offline during this time.  Service will be restored Monday Feb-7 in the morning.  We regret any inconvenience.”
  • COMPLETED

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Wednesday January 4th - 03:15 pm CST - Optical Prime - Performance charts

Optical Prime performance charts are currently not working correctly.  The Engineering team is working to resolve the issue.  Any updates will be posted here.  We're sorry for the inconvenience.  
  • RESOLVED

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Monday September 27th - 03:00 am CST - Live Optics Portal Down

Live Optics portal is totally down, we are currently working on this issue and will provide an update in 30 minutes. Appreciate your patience. 
  • RESOLVED

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Friday September 17th - 01:30 pm CST - Collector Download Issue

We are currently aware of a potential issue when trying to download a new version of the Collector.  During this time, the download will just continue to spin, and not download the file.  Our Engineering team is currently working to resolve the issue. We will post any updates here as they become available.
  • RESOLVED

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Past System Heath Issues

Monday August 30, 2021 - 03:00 EST - Technical Issues

We are currently experiencing issues with some of our Optical Prime services as well as SQL Server, VNX, Isilon and SC. During this time, users may some projects in Error status. Our team is currently working on the issue. We will update here in due course.
  • RESOLVED

Monday July 13, 2021 - 04:00 EST - Technical Issues

We are currently experiencing issues with non Optical Prime projects being reflected after uploading to our portal. You may experience a delay between when your upload completes on the collector and when you see a project available in the portal. Our team is currently investigating the issue. We will update here in due course.
Optical Prime projects are not impacted by these issues.
  • RESOLVED

Projects are in the queue now, expected to take 1-2 hours to be processed.

 

Monday May 10, 2021 - 10:00 EST - Technical Issues

We are aware of issues impacting the upload of projects to our portal via live upload and SIOKIT upload. Users may not see their projects appear in the portal after upload is finished. We recommend users to take a backup SIOKIT when collecting from their targets, which can be uploaded to the portal at a later stage. Engineering are actively investigating.

  • RESOLVED

Friday April 30, 2021 - 10:00 EST - Dossier

We are currently experiencing an issue with Dossier file uploads. Engineering teams have been engaged and are actively investigating. 

  • RESOLVED

Thursday, April 15, 2021 - 9:15 AM EST - OP-vCenter

We are currently experiencing issues with Optical Prime collection against VCenter targets where the collector crashes. This will impact users using collector version 22.1.11.2. Our team is currently working to resolve the issue. We will keep this status updated as things progress.
  • RESOLVED

Thursday, April 1, 2021 - 7:15 PM EST - Technical Issues

We are currently experiencing a system-wide technical issue that affects the upload of certain projects.  It may have more widespread ramifications to project processing  Engineering teams have been engaged and are actively investigating. 

  • RESOLVED

Monday, March 15, 2021 - 5:00 PM EST - Live Optics Portal

We are currently experiencing backend service availability issues, affecting the ability for Dell users to authenticate into the Live Optics portal. Engineering teams have been engaged and are actively investigating.
UPDATE - Tuesday, March 16th 7:30 AM
Engineering teams have reduced the severity of this alert and expect service availability to return to normal levels in the coming hours.
  • RESOLVED

Tuesday, March 9, 2021 - 2:30 PM EST - AIR reports

AIR report generation is down at the moment.  Engineering is working to resolve the issue now.
  • RESOLVED

Thursday, January 7, 2021 - 11:30 AM EST - Collector

Users experiencing issues with the Live Optics collector downloaded on January 7th or January 8th, relating to incompatible .Net Framework version, please download the latest collector.
  • RESOLVED

 

Wednesday, November 4, 2020 - 12:05 PM EST - Workloads SQL Server issue

Workloads SQL Server Performance collections are currently experiencing an outage.

  • RESOLVED

 

Tuesday, October 20, 2020 - 9:54 AM EST - SIOKIT Upload Problem

We are currently experiencing a problem uploading SIOKITS from the Collector for all non Optical Prime collections. Please use the live upload option in the collector
  • RESOLVED

 

Friday, April 24, 2020 - 2:30 AM EST 

Avamar Projects are sporadically failing to process in the Portal.  

  • RESOLVED

Wednesday, March 25, 2020 3:00 PM CST

We are currently experiencing service availability issues across all product assessments. During this time, you may see issues uploading projects to the portal. You may also observe loss of content/functionality in the portal. Our team is actively investigating this and we will update this status in due course. In the meantime, you may continue to create SIOKIT's for your collections which you can upload later to create your project.  
  • RESOLVED

 

Wednesday, March 4, 11:30 AM CST

Live Streaming to Optical Prime is currently offline.  The workaround is to post SIOKITs.  We will update this message when the Live Streaming is back on-line.  We apologize for the inconvenience.
  • RESOLVED

On Friday, February 7th, we will be conducting maintenance that will be affecting Dell users only.  It will affect the ability for Dell users to authenticate into the Live Optics portal.  The maintenance is expected to take place from 1:00 pm - 3:00 pm CST. (GMT -6)     

  • RESOLVED

On Sunday, February 2nd, we will be performing an upgrade to our Production Load Balancer.  During this time, Live Optics will not be available.  The upgrade should take approximately 2 hours and will begin at 8:00 AM CST.  

  • RESOLVED

Thursday, January 30, 2020- 1:30 AM EST 

Unity Projects are sporadically failing to process in the Portal.  

  • RESOLVED

Saturday, November 23, 2019 - 11:00 AM EST - Upgrade compete.

  • We are currently upgrading some infrastructure in Live Optics.  Uploading and processing projects currently is offline.  Please check back in a few hours.
  • Upgrade complete.

 

Thursday, November 7, 2019 - Maintenance Window Complete.

  • We are going to be taking down part of Optical Prime functionality for 15-30 minutes tomorrow, Thursday, November 7, 2019, at approximately 06:00 AM GMT.  
    • During this time, chart data and project calculation will be unavailable for the 15-30 minute window.  We apologize for any inconvenience.  
  • Maintenance Window Complete.

 

Thursday, September 26, 2019

  • 11:00 AM EST

    We are currently experiencing issues with email deliverability impacting internal Dell users only. You may see email communications sent from Live Optics filtered to Quarantine and not received in your inbox. To check if you have any outstanding mail from Live Optics you can visit the quarantine portal here: https://emailquarantine.dell.com:10020

    If you have mail from the @liveoptics.com domain within quarantine, please follow the steps below to whitelist and release communications from Live Optics to your inbox:

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ISSUE RESOLVED

 

Saturday, August 3, 2019

  • 8:00 AM EST

    Live Optics is in scheduled maintenance from 8:00 AM EST for approximately 2 hours.  Only Optical Prime assessments/projects will be unavailable during this window.

    MAINTENANCE COMPLETED

Tuesday, July 23, 2019

  • 3:15 PM EST

    We are currently experiencing an issue with all of our Non Optical Prime projects.  This is causing the projects to remain in a "Pending Upload" status.  Our Live Optics Engineering team is investigating the issue and will try to have a fix in place shortly.  We will provide further updates as they become available.

    ISSUE RESOLVED

 

Monday, June 24, 2019

  • 3:57 PM EST

    We are currently experiencing an issue with the recalculating of some Optical Prime projects.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

    ISSUE RESOLVED

 

Friday, May 31, 2019

  • 2:50 PM EST

    ISSUE RESOLVED

 

Friday, May 31, 2019

  • 2:15 PM EST

    We are currently experiencing an issue with the uploading of some SIOKits.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

  • ISSUE RESOLVED

 

Thursday, May 23, 2019

  • 2:00 PM EST

    ISSUE RESOLVED

 

Wednesday, May 22, 2019

    • 4:55 PM EST

      We are currently experiencing longer than usual wait times for processing of Optical Prime projects. Our Live Optics Engineering team are investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

    •  

      ISSUE RESOLVED

Tuesday, April 16, 2019

      • 12:00 PM EST
        • Issue Resolved 
      • 8:00 AM EST
        • We are aware of a bug resulting in a failed attempt to register certain email addresses of new users. We are working to resolve it. Thank you for your patience. Should you run into this issue, please open a ticket with support, and we will update you upon resolution.
        • ISSUE RESOLVED

 

Thursday, March 28, 2019

    • 7:00 PM EST
      • Issue Resolved 
    • 12:11 PM EST
      • We are currently experiencing issues with our Optical Prime live upload service. During this time you may experience issues while undertaking a live upload collection. You may, however, continue to run collections and upload the .siokit file at a later stage to generate your project.

Monday, March 25, 2019  

    • 11:10 AM EST
      • This outage has now been resolved.  Please attempt to re-upload and failed Optical Prime projects.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
      • Please be aware that there is a known issue with the Optical Prime that may be causing a problem with your project uploading and completing.  This issue is currently being worked on now.

 

Tuesday, February 19, 2019

    • 10:33 AM EST
      • This morning's XtremIO / VNX / Unity outage has now been resolved.  We are reprocessing affected Projects (in error) as quickly as possible.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
    • 9:54 am EST
      • We are currently suffering an outage with the following assessment platforms.
      • XtremIO / VNX / Unity
      • We will update here as soon as we have a resolution. 

 

Monday, February 18, 2019 

    • 11:40 am EST
      • The earlier outage has now been resolved and users are able to upload projects to the portal again. If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.

 

Thank you.

Live Optics Support.