1. Live Optics Support
  2. General
  3. System Health

System Notification: Live Optics Portal

Live Optics Agent

 

Wednesday, November 4, 2020 - 12:05 PM EST - Workloads SQL Server issue

Workloads SQL Server Performance collections are currently experiencing an outage.

The team is prioritizing the problem, and looking for a solution.  

  • The expectation is that it will be at least next week before we have a solution.
  • RESOLVED

 

Tuesday, October 20, 2020 - 9:54 AM EST - SIOKIT Upload Problem

We are currently experiencing a problem uploading SIOKITS from the Collector for all non Optical Prime collections. Please use the live upload option in the collector
  • We are aware of the issue and will have it resolved as quickly as possible.
  • RESOLVED

 

Friday, April 24, 2020 - 2:30 AM EST - Avamar Projects are sporadically failing to process in the Portal.  

  • We are aware of the issue and will have it resolved as quickly as possible.
  • RESOLVED

 

Wednesday, March 25th, 3:00 PM CST

We are currently experiencing service availability issues across all product assessments. During this time, you may see issues uploading projects to the portal. You may also observe loss of content/functionality in the portal. Our team is actively investigating this and we will update this status in due course. In the meantime, you may continue to create SIOKIT's for your collections which you can upload later to create your project.   Issue Resolved  (4:40 PM CST)

 

Please download the latest version of the collector before performing any new assessments.

Wednesday, March 4th, 11:30 AM CST

Live Streaming to Optical Prime is currently offline.  The workaround is to post SIOKITs.  We will update this message when the Live Streaming is back on-line.  We apologize for the inconvenience.

 

On Friday, February 7th, we will be conducting maintenance that will be affecting Dell users only.  It will affect the ability for Dell users to authenticate into the Live Optics portal.  The maintenance is expected to take place from 1:00 pm - 3:00 pm CST. (GMT -6)     Complete

 

On Sunday, February 2nd, we will be performing an upgrade to our Production Load Balancer.  During this time, Live Optics will not be available.  The upgrade should take approximately 2 hours and will begin at 8:00 AM CST.    Complete

 

Thursday, January 30, 2020- 1:30 AM EST - Unity Projects are sporadically failing to process in the Portal.  

  • We are aware of the issue and will have it resolved as quickly as possible.
  • Resolved.

 

Saturday, November 23, 2019 - 11:00 AM EST - Upgrade compete.

  • We are currently upgrading some infrastructure in Live Optics.  Uploading and processing projects currently is offline.  Please check back in a few hours.
  • Upgrade complete.

 

Thursday, November 7, 2019 - Maintenance Window Complete.

  • We are going to be taking down part of Optical Prime functionality for 15-30 minutes tomorrow, Thursday, November 7, 2019, at approximately 06:00 AM GMT.  
    • During this time, chart data and project calculation will be unavailable for the 15-30 minute window.  We apologize for any inconvenience.  
  • Maintenance Window Complete.

 

Thursday, September 26, 2019

  • 11:00 AM EST

    We are currently experiencing issues with email deliverability impacting internal Dell users only. You may see email communications sent from Live Optics filtered to Quarantine and not received in your inbox. To check if you have any outstanding mail from Live Optics you can visit the quarantine portal here: https://emailquarantine.dell.com:10020

    If you have mail from the @liveoptics.com domain within quarantine, please follow the steps below to whitelist and release communications from Live Optics to your inbox:

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ISSUE RESOLVED

 

 

Saturday, August 3, 2019

  • 8:00 AM EST

    Live Optics is in scheduled maintenance from 8:00 AM EST for approximately 2 hours.  Only Optical Prime assessments/projects will be unavailable during this window.

    MAINTENANCE COMPLETED

Tuesday, July 23, 2019

  • 3:15 PM EST

    We are currently experiencing an issue with all of our Non Optical Prime projects.  This is causing the projects to remain in a "Pending Upload" status.  Our Live Optics Engineering team is investigating the issue and will try to have a fix in place shortly.  We will provide further updates as they become available.

    ISSUE RESOLVED

 

Monday, June 24, 2019

  • 3:57 PM EST

    We are currently experiencing an issue with the recalculating of some Optical Prime projects.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

    ISSUE RESOLVED

 

Friday, May 31, 2019

  • 2:50 PM EST

    ISSUE RESOLVED

 

Friday, May 31, 2019

  • 2:15 PM EST

    We are currently experiencing an issue with the uploading of some SIOKits.  Our Live Optics Engineering team is investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

  • ISSUE RESOLVED

 

Thursday, May 23, 2019

  • 2:00 PM EST

    ISSUE RESOLVED

 

  • Wednesday, May 22, 2019
    • 4:55 PM EST

      We are currently experiencing longer than usual wait times for processing of Optical Prime projects. Our Live Optics Engineering team are investigating the issue and aim to have a resolution shortly- we will provide further updates as we have them.

    •  

      ISSUE RESOLVED

  • Tuesday, April 16, 2019
    • 12:00 PM EST
      • Issue Resolved 
    • 8:00 AM EST
      • We are aware of a bug resulting in a failed attempt to register certain email addresses of new users. We are working to resolve it. Thank you for your patience. Should you run into this issue, please open a ticket with support, and we will update you upon resolution.
      • ISSUE RESOLVED

 

  • Thursday, March 28, 2019
    • 7:00 PM EST
      • Issue Resolved 
    • 12:11 PM EST
      • We are currently experiencing issues with our Optical Prime live upload service. During this time you may experience issues while undertaking a live upload collection. You may, however, continue to run collections and upload the .siokit file at a later stage to generate your project.
  • Monday, March 25, 2019  
    • 11:10 AM EST
      • This outage has now been resolved.  Please attempt to re-upload and failed Optical Prime projects.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
      • Please be aware that there is a known issue with the Optical Prime that may be causing a problem with your project uploading and completing.  This issue is currently being worked on now.

 

  • Tuesday, February 19, 2019
    • 10:33 AM EST
      • This morning's XtremIO / VNX / Unity outage has now been resolved.  We are reprocessing affected Projects (in error) as quickly as possible.   If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.
    • 9:54 am EST
      • We are currently suffering an outage with the following assessment platforms.
      • XtremIO / VNX / Unity
      • We will update here as soon as we have a resolution. 

 

  • Monday, February 18, 2019 
    • 11:40 am EST
      • The earlier outage has now been resolved and users are able to upload projects to the portal again. If you experience any further issues or have any questions, please contact a member of our support team. support@liveoptics.com.

 

Thank you.

Live Optics Support.

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