Live Optics End User Information Guide

Live Optics Agent

Welcome to Live Optics!  Let’s get you started!


Live Optics is a performance automation platform that allows you to gather, analyze and view details of your customer’s workloads. This article will help you get started using Live Optics.


Live Optics is made up of three components, the Collector, the Project and the Web Portal. 

The collector is software your customer (or you on behalf of your customer) downloads and runs. It performs two functions.  First, for host based assessments, it collects performance data from servers/operating systems and sends the results to secure Live Optics servers.  The collector is available for Windows, VMware ESXi and Linux operating systems and each can remotely collect from other operating systems.

The other thing the Live Optics collector does is allows array based performance data to be uploaded to the Live Optics portal to create projects for review.

Performance data from the collector is organized into a container called a Project. A Project gathers information from one or more collectors and organizes them into a hierarchy of objects and provides users with numeric, tabular and graphical statistics about objects within the hierarchy. The Project is viewed within the user’s Web Portal.

The web portal provides a rich, interactive interface for viewing projects.  Project data is always viewable by your customer and if you were the party who requested the customer run Live Optics, the results are viewable by you.  You can share projects with others in your company (if enabled), or with your sales team.

Windows Collector

This is our most popular Live Optics collector.  The Windows collector, called Optical Prime, runs on a Windows operating system (desktop or server version) and collects data from the local Windows computer, remote Windows computers, remote UNIX or Linux computers (including XenServer and KVM), and from VMware vCenter.

Here are some helpful links to get you started with the Windows Collector.

Knowledgebase Articles:

Windows Collector Quick Start Guide

Linux Collector

The Live Optics collector for Linux runs on a Linux operating system and is available in both 32 and 64 bit versions.  It collects data from the local Linux computer and remote UNIX or Linux computers (including XenServer and KVM).

Here are some helpful links to get you started with the Linux Collector:


Running a Linux Collector (

Live Optics Support

Should you have additional questions regarding Live Optics or encounter an issue with any part of the Live Optics workflow, you can open a ticket with the Live Optics Support team.  They will respond as quickly as possible to your request and provide you with the most efficient resolution to your problem.  Please open a ticket with Live Optics Support here or send an email to  

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