Live Optics Quick Start Guide

Team Live Optics


Welcome to the Live Optics portal.  Optical Prime (formerly known as DPACK) provides an easy, non-intrusive way to collect, analyze and report performance data from virtually every IT environment.  Your Optical Prime data is ready to assist you in understanding your performance envelope and allow you to visually analyze how your resources are working for you.

Below are three easy steps for you to follow to get Optical Prime up and running on your IT infrastructure.


Step 1:  Download Live Optics Collector Software

To begin using your DPACK account, you should first download the DPACK collector software by following these steps.

  1. Login to your Live Optics portal account.  (
  2. Click Collectors -> Download Collectors buttons on the dashboard.
  3. Choose the correct version of the DPACK software and click the Download button for it.  
  4. Once the file download has completed, extract the Live Optics software, user guide, and additional documents to a directory on the computer where you wish to run it.


Step 2:  Run Live Optics Collector Software

  1. Open LiveOptics directory and double-click LiveOpticsDotNet4_5.exe.
  2. Click "Get Started" after selecting your language.  (Default is English)
  3. Click the "Yes, I agree" button to accept the EULA.
  4. Confirm your name/company is listed on the DPACK User Identity screen and click the “Yes, it is correct” button.
  5. Go to Server & Virtualization -> Optical Prime.  Click "Start"
  6. Click the "Ok" button to accept the default of connecting to the DPACK web services to auto-send your results (highly recommended).
  7. To add servers/computers to DPACK, click the "Add Remote Server" button
    • Select from Windows, VMware, or Linux servers
    • Enter the IP address/DNS host name and click the “Connect” button
    • Enter login credentials, if prompted (typically admin/root access required)
  8. Click "Start Capture" button

*Note:  In Step 7, you can only add one IP address or host name at a time.

The Live Optics collector is now running and gathering performance data from your servers.  



NOTE:  While Live Optics is running, you cannot logoff nor reboot the computer that it is running on.  This will terminate the Live Optics collector before it has completed its collector run and could result in errors in the data.  We recommend that the computer running Live Optics be locked during the collector run. 


Step 3:  View Live Optics Project

The Live optics portal will automatically create a project for Optical Prime collector runs that are streamed back to the DPACK servers.  TO access the DPACK project created for your collector run(s), follow these steps.

  1. Login to your Live optics portal account.  (
  2. Scroll down the dashboard to "Recent Projects" 
  3. You should see a new project ending with the date and time of when DPACK was started.
  4. Click the project name to review the Optical Prime Project.


NOTE:  If you did not stream the Live Optics collector data back to the Live Optics servers, you will have to create your Live Optics project.  To create your project, the following steps should be completed.  

  1. Login to your Live Optics portal account.  (
  2. Click "Upload SIOKIT"
  3. Choose between Optical Prime (formerly DPACK) and Storage.  Click "Next"
  4. Enter the name of the project being created
  5. Click Browse and locate the SIOKIT file the DPACK software created.  Click Open.  (The normal location for SIOKIT files is within the DellPack folder).
  6. Click Upload SIOKIT.
  7. When prompted to be redirected to the project page, click "Yes".  You will be instantly taken to your DPACK project to begin reviewing your performance data.


Congratulations!!!  You have created your first Live Optics project and are now able to view your performance data.  You can run Live Optics as many times as you would like and create as many projects as you desire.  We encourage you to run it as often as you see fit to help you understand your current and future data resource usage.  


Live Optics How-To Video

The Live Optics Team has also created a narrated tutorial embedded below demonstrating how to run the DPACK software on your computer, configure it with your servers, and being your collector run.  

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