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Ahmed's backup support engineer is:
|Mohamed Essam||L1||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00|
|Marwan Adel||L1||Cairo, Egypt||Monday - Friday||9:00:00 AM to 5:00 PM||+2:00|
|Nick Buttimer||L1||Cork, Ireland||Monday - Friday||9:00:00 AM to 5:00 PM||+1:00|
|Jonathan Salas||L1||Austin, USA||Monday - Friday||9:00:00 AM to 5:00 PM||-5:00|
Ahmed's escalation path is to alert:
|Mostafa ElKhouly||L2||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Mostafa.ElKhouly@Dell.com|
Ahmed's manager is:
|Omar Malek||Manager||Cairo, Egypt||Sunday - Thursday||9:00:00 AM to 5:00 PM||+2:00||Omar.Malek@dell.com|