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You have landed here if you need additional assistance, need to escalate your ticket, or need to talk with Live Optics Support management. Please reference your Ticket ID when you email a team member directly. A Ticket ID is required.
Ahmed's backup support engineer is:
| Name | Role | Location | Days | Hours | UTC | |
| Mohamed Essam | L1 | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | |
| Marwan Adel | L1 | Cairo, Egypt | Monday - Friday | 9:00:00 AM to 5:00 PM | +2:00 | |
| Nick Buttimer | L1 | Cork, Ireland | Monday - Friday | 9:00:00 AM to 5:00 PM | +1:00 | |
| Jonathan Salas | L1 | Austin, USA | Monday - Friday | 9:00:00 AM to 5:00 PM | -5:00 |
Ahmed's escalation path is to alert:
| Name | Role | Location | Days | Hours | UTC | |
| Mostafa ElKhouly | L2 | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | Mostafa.ElKhouly@Dell.com |
Ahmed's manager is:
| Name | Role | Location | Days | Hours | UTC | |
| Omar Malek | Manager | Cairo, Egypt | Sunday - Thursday | 9:00:00 AM to 5:00 PM | +2:00 | Omar.Malek@dell.com |